Navigating a Canceled Trip and chase sapphire benefits
canceled flight claim
Ever wonder what happens if you miss a trip because your flight is canceled? I found this out recently. My flight was cancelled before my cruise. My flight was cancelled because of the weather. Due to torrential rain all over Florida, I could not get anywhere in the state. I was devastated. I missed my long-awaited cruise with my besties! Even though I was flying down two days before, the rain and flooding were so bad that it was not possible. I tried and tried to find a new flight.
FLIGHT CANCELED DUE TO WEATHER
I had never missed a trip before. I knew I could file a claim on my Chase Sapphire Card for my cruise. I needed to wait for Southwest to cancel this ticket. It took them 9 hours to cancel the flight. I sat in the airport with no update. This was a weather-related cancellation. I knew they owed me nothing other than returning my points and the small amount I paid in taxes. It was pretty evident our flight was going to be cancelled earlier in the day. All other flights to everywhere in Florida from Nashville were canceled earlier in the day. I knew this was my only chance to get there, so I sat and waited as others gave up and went home. We sat there so long that people were hugging each other as they left, knowing we weren’t going on any of the fun adventures we had planned.
Southwest credit
I was pretty irritated we were left at the airport for so long without any updates. When I got home, I contacted Southwest nicely and said the situation could have been handled better. A few days later, they emailed me a $100 Luv voucher toward a new flight for the inconvenience of sitting in the airport without updates. They also said I could reach out to see if I was eligible to get compensation for the canceled flight. I almost didn’t take the time, then I thought, why not? I did not expect anything; the delay was because of the weather, which is not their fault. Since they said I could reach out, I thought, why not? After I submitted everything they requested, they sent me a $200 Luv voucher.
Missing a cruise
As for the cruise, I knew it was non-refundable when I booked it. I thought there was no way I was going to miss it. I was wrong. I contacted Celebrity Cruises. I had them send me a statement for what I would get back since I missed the cruise. I needed the statement to file a claim with the travel insurance provided with my Chase Sapphire card. This was $137.50. This is where having an amazing cruise agent like my friend Mary helped. Mary contacted Celebrity on my behalf. She spoke to an awesome agent who agreed I should be refunded my prepaid gratuities, prepaid internet, and the shore excursion I had paid for. She worked hard, and after multiple phone calls, I was refunded everything I could.
the claim
My claim with the Chase Sapphire card was fairly easy. I submitted a ton of paperwork. I was able to do all of this online. They asked me to resend what I had already sent. I did this. They reached out with a couple of questions, and then it was paid. ** update I have now filed two claims with Chase Sapphire travel benefit, both times I have to resubmit everything twice. Both times it was paid. If you want to read about my 2nd claim, I wrote about it here.
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